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COVID-19: We are shipping as normal, but occasionally orders may take 2-3 days to complete.

Terms and Conditions

Data Protection Security

We are registered data collectors with the, registration number: ZA148512.

Making a Purchase

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling

Please see our Shipping and Handling page.

Backorders/Split shipments

If we don't have your item in stock, we'll let you know asap and let you decide how you wish to proceed. Typically, we will send what we can and the rest will follow as soon as possible. You have the right to cancel the remaining part of your order or request a substitute.

Tax Charges

We are not currently VAT registered.

Credit Card Security

We use SagePay and Worldpay to process credit and debit card payments. 

You may also choose to pay via Paypal. Paypal are very safe and fully compliant. 
In either case, we never see your credit card details. Any card details taken over the phone are entered directly into a virtual terminal. We are not able to keep credit card details on file and are not held in clear text on any web site.

Reaching Us

If you need to contact us, please see our Contact page for all of the ways you can get in touch.

Privacy Policy

Please see our Privacy Policy page for our full terms.

Returns, Refunds and Cancellations

Please see our Returns page for our full terms.


The Patchwork Rabbit