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Announcement

12/01/21: Due to Royal Mail staffing issues that are affecting our collections, the cut off for same day shipping has been amended to 12pm.

BREXIT: (we're full of announcements today, aren't we?) We will no longer be charging VAT on EU orders.

COVID-19: We are in Tier 3 but are open for online and telephone orders. We are shipping! But, due to a large number of orders, those that include fabric could take 2-3 days to be processed (Karla is cutting as fast as she can). Please expect delays as Royal Mail are overwhelmed. We're even struggling to get mail bags. Please bear with us during this time.

FAQs

How do I use my loyalty points/voucher?

Firstly, you must be logged in to your account.

In the shopping cart, before you begin to check out, there is a checkbox, just above the checkout button, to use your loyalty points. 

Just below the delivery information is a box for you to enter your coupon/voucher code.

Are you open to the public?

Yes, by appointment.

We have some periods which are very busy, such as when we process autoships and the day after a Bank Holiday or holiday when we cannot devote the time to a customer. Because 97% of our business is online, the shop is laid out to facilitate the quick and efficient despatch of online orders. This means that shop can get into a bit of a mess if we've had loads of shipments arrive at once. If you'd like to visit, just phone and we'll do our best to accommodate you!

The Patchwork Rabbit