How do I use my loyalty points/voucher?
Firstly, you must be logged in to your account.
In the shopping cart, before you begin to check out, there is a checkbox, just above the checkout button, to use your loyalty points.
Just below the delivery information is a box for you to enter your coupon/voucher code.
Are you open to the public?
Yes, by appointment.
We have some periods which are very busy, such as when we process autoships and the day after a Bank Holiday or holiday when we cannot devote the time to a customer. Because 97% of our business is online, the shop is laid out to facilitate the quick and efficient despatch of online orders. This means that shop can get into a bit of a mess if we've had loads of shipments arrive at once. If you'd like to visit, just phone and we'll do our best to accommodate you!