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FAQs

How do I use my loyalty points/voucher?

In the shopping cart, before you begin to check out, there is a checkbox, just above the checkout button, to use your loyalty points. 

Just below the delivery information is a box for you to enter your coupon/voucher code.

Are you open to the public?

Yes, by appointment.

We have some periods which are very busy, such as when we process autoships and the day after a Bank Holiday or holiday when we cannot devote the time to a customer. Because 97% of our business is online, the shop is laid out to facilitate the quick and efficient despatch of online orders. This means that shop can get into a bit of a mess if we've had loads of shipments arrive at once. If you'd like to visit, just phone and we'll do our best to accommodate you!

The Patchwork Rabbit