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Announcement

COVID-19: We are shipping as normal, but occasionally orders may take 2-3 days to complete.

We use Royal Mail first class post, which should arrive next day, however, some orders are taking considerably longer to arrive. Please understand that once a parcel leaves the shop, I have no control over its progress. Please be kind when informing me that your order has not yet arrived. Believe me, I'm as frustrated as you.

Due to a family emergency, the shop will be closed Tuesday to Friday (11/8-14/8) this week. Orders placed after 2pm Monday will ship the following week. Stay safe, everyone <3

FAQs

How do I use my loyalty points/voucher?

Firstly, you must be logged in to your account.

In the shopping cart, before you begin to check out, there is a checkbox, just above the checkout button, to use your loyalty points. 

Just below the delivery information is a box for you to enter your coupon/voucher code.

Are you open to the public?

Yes, by appointment.

We have some periods which are very busy, such as when we process autoships and the day after a Bank Holiday or holiday when we cannot devote the time to a customer. Because 97% of our business is online, the shop is laid out to facilitate the quick and efficient despatch of online orders. This means that shop can get into a bit of a mess if we've had loads of shipments arrive at once. If you'd like to visit, just phone and we'll do our best to accommodate you!

The Patchwork Rabbit